Supplier After Sales Service

As a valued supplier of Metalleco, we are committed to maintaining a strong and mutually beneficial relationship. To ensure smooth operations and efficient after-sales service, all suppliers must complete our registration process.

The registration process includes:

• Completion of supplier information form
• Submission of quality certifications
• Agreement to our supplier code of conduct
• Setting up communication channels for after-sales support

Once registered, you will have access to our supplier portal where you can manage orders, track deliveries, and handle after-sales service requests efficiently.

Quality is at the heart of our business. As a supplier, you are expected to maintain the highest standards of quality for all products and services provided to Metalleco.

Our quality assurance requirements include:

• Compliance with industry standards and certifications
• Regular quality control checks and documentation
• Prompt response to quality-related issues
• Continuous improvement of products and processes

We conduct regular supplier evaluations based on quality performance, delivery reliability, and after-sales service responsiveness. These evaluations help us maintain our high standards and identify areas for improvement in our supplier relationships.

Our after-sales support process is designed to address any issues promptly and efficiently. As a supplier, you are required to:

• Respond to after-sales inquiries within 24 hours
• Provide technical support for your products when needed
• Handle warranty claims according to agreed terms
• Maintain adequate spare parts inventory for quick replacements
• Document all after-sales service activities for quality improvement

We value suppliers who go above and beyond in their after-sales support, as this directly impacts our ability to serve our customers effectively.

Clear warranty terms and an efficient returns process are essential components of our supplier relationships. Our policy requires:

• Clearly defined warranty periods for all supplied products
• Documented procedures for handling warranty claims
• Prompt processing of returns and replacements
• Regular reporting on warranty claims and resolutions

All warranty claims will be processed through our supplier portal, allowing for transparent tracking and efficient resolution. Suppliers are expected to honor warranty commitments promptly and maintain records of all warranty service provided.

For any questions regarding supplier registration, quality requirements, or after-sales service processes, please contact our Supplier Relations Department. We are committed to working closely with our suppliers to ensure mutual success and continuous improvement.